Housekeeper

MCR • Glen Allen, VA

8d • $14 - $15 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Hilton Garden Inn Richmond/Innsbrook. The role includes preparing and stocking work carts and room supplies, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as directed by their supervisor, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.

Team members are expected to contribute to a clean, friendly, well-organized, and safe hotel environment. This includes welcoming guests courteously, supporting guest satisfaction, following operational checklists and procedures, communicating professionally, maintaining a clean approved uniform and nametag, and collaborating with colleagues. The position may involve varied schedules, including evenings, nights, weekends, and holidays, based on hotel needs. It has substantial physical demands, including bending, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist movements, and lifting housekeeping items such as linens, trash, or vacuums.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
• Must clock in and out for breaks at the designated times.
• Must provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
• Must be able to meet the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Clean and prepare guest rooms, hallways, and public areas.
• Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
• Attend the morning stand-up meeting.
• Fold and/or assist with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned by the direct supervisor, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.
• Keep front- and back-of-house areas clean, organized, and safe.
• Greet guests warmly during cleaning and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Complete operational checklists accurately and at designated times.
• Communicate clearly and professionally with team members and support effective shift handovers.
• Wear a clean, approved uniform and nametag and maintain appropriate grooming.
• Follow assigned schedules, clock-in and clock-out procedures, and break times.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed