Housekeeper

Moonrise Hotel•St. Louis, MO

21d

About The Position

The Housekeeper cleans guest rooms for new arrivals and stayover guests and maintains cleanliness and organization throughout the work area. The role includes general cleaning with standard hotel cleaning products, responding to spills and special guest requests, and assisting other housekeeping associates with work and public areas. Housekeepers are expected to provide attentive guest service, promptly address complaints, follow procedures for entering guest rooms, and maintain a professional, positive, and cooperative approach with guests and colleagues. Associates may work varying schedules according to hotel business needs, including weekends and holidays, and must attend scheduled training sessions and meetings. They must comply with hotel rules and regulations. The role requires passing a background check and drug test, and involves regular physical activity, including standing, walking, lifting, pushing and pulling carts, bending, and reaching.

Requirements

High school education or equivalent required.
No prior experience required.
Must pass a background check and drug test.
Must be able to stand and exert well-paced mobility for up to four hours at a time.
Must be able to lift up to 40 pounds regularly and continuously.
Must be able to work in limited spaces and reach different areas of the hotel in a timely manner.
Must be able to push and pull carts and equipment weighing up to 250 pounds regularly and continuously.
Must be able to bend, stoop, squat, stretch, and climb to fulfill cleaning and inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing, and visual acuity.
Talking and hearing occur continuously while communicating with guests, supervisors, and subordinates.
Must communicate and cooperate effectively with guests, co-workers, and supervisors.

Nice To Haves

Hospitality experience desired.
Previous hotel housekeeping experience preferred.

Responsibilities

Clean guest rooms for new arrivals and stayover guests.
Maintain cleanliness and organization throughout the work area.
Perform general cleaning tasks using standard hotel cleaning products and adhere to health standards.
Handle unexpected spills and special guest requests; perform other duties as requested.
Assist housekeeping associates in maintaining clean and organized work and public areas.
Impress guests, anticipate and exceed their expectations, and promptly respond to and resolve complaints.
Greet guests and co-workers, maintain a professional and positive demeanor, and wear the uniform and name tag with pride.
Handle special requests properly and follow correct procedures for entering guest rooms.
Keep noise low on guest floors, especially in the morning.
Communicate pertinent information to supervisors and co-workers and care for co-workers' rooms, carts, and equipment.
Accept new ideas and developmental feedback, report to work on time, and give adequate notice of absences.
Work a flexible schedule that includes weekends and holidays.
Attend scheduled training sessions and meetings and comply with hotel rules and regulations.