Housekeepers. Seasonal- WorldMark Big Bear Resort

Travel + Leisure Co.•Big Bear Lake, CA

1d•Onsite

About The Position

A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This individual will be responsible for cleaning the resort units to include sleeping quarters, kitchens, bathrooms and living rooms as well as maintain and adhere to housekeeping detail standards. This role will also clean, vacuum, dust, and sanitize bathrooms, kitchens, and lobbies and make beds. The Housekeeper replenishes supplies, such as kitchenware and toiletries, sorts, counts, folds, mark, or carries linens and maintains positive customer and associate relationships. This role will respond appropriately to guest inquiries and concernsto ensure total guest satisfaction and handle guest issues to resolution in an effort to improve the guest experience.

Requirements

Ability to work in a fast paced environment.
Strong ability to communicate effectively with employees, guest and owners.
Possess ability to work independently and follow instructions.
A professional appearance and positive, can-do attitude with team focus.
Must be able to lift 50 pounds.

Responsibilities

Cleaning resort units to include sleeping quarters, kitchens, bathrooms and living rooms.
Maintaining resort quality standards.
Cleaning, vacuuming, dusting, and sanitizing bathrooms, kitchens, and lobbies.
Making beds.
Replenishing supplies, such as kitchenware and toiletries.
Sorting, counting, folding, marking, or carrying linens.
Maintaining positive customer and associate relationships.
Responding appropriately to guest inquiries and concerns to ensure total guest satisfaction.
Handling guest issues to resolution in an effort to improve the guest experience.