Housekeeper

MCR • Charlotte, NC

143d • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. This role involves completing pre-cleaning duties such as stocking supplies and attending morning meetings, thoroughly cleaning and restocking assigned guest rooms per shift, and undertaking additional cleaning projects in storage rooms, public spaces, and guest laundry as directed by a supervisor. The goal is to maintain spotless cleanliness and organization throughout the hotel.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
• Kneeling: Bending legs at knee to come to rest on one or both knees.
• Crawling: Moving about on hands and knees or hands and feet.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.

Responsibilities

• Complete all pre-cleaning duties including stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, and folding/assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Perform additional cleaning projects in storage rooms, public spaces, guest laundry, and room deep cleaning activities as assigned by direct supervisor.
• Ensure all front and back of house areas are well-organized and clean.
• Greet guests happily upon arrival and throughout their stay with a smile, using their names whenever possible.
• Answer all incoming calls with friendly service using the approved greeting.
• Complete all operational checklists accurately and at the designated times.
• Ensure handover reports are accurate and on time for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with team members.
• Stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Work together to create a welcoming environment for guests and an effective, positive workplace.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed