Housekeeper

Onvo•Wilkes-Barre, PA

20h•Onsite

About The Position

Onvo is hiring for a Housekeeper for the Residence Inn in Wilkes-Barre, PA. Housekeepers are responsible for all aspects of room turnover, ensuring rooms are cleaned and inspected according to Brand standards before guest check-in. This includes managing room linen, restocking amenities, and performing other housekeeping duties. The position requires communication with the Housekeeping Supervisor/Manager and the front desk team regarding room damages, deficits, equipment issues, and guest requests. A customer-oriented approach and professional, friendly guest interactions are essential.

Requirements

Must be 16 years of age
Must be willing to work evenings, weekends and holidays as needed
Physically capable of standing for long hours

Responsibilities

Receive list of assigned rooms from manager and prioritize rooms.
Clean, stock and maintain assigned guest rooms according to Brand and Company Standards.
Respond promptly to requests from guests and other departments.
Check the inventory of cleaning cart and add necessary supplies; transport cart to assigned floor/rooms.
Always ensure privacy of guests.
Knock and announce self before entering assigned guest rooms; return later if room is occupied.
Check amenities and supplies in rooms, restock according to standards.
Neatly make beds and stock bath linens according to standard.
Clean and disinfect bathrooms, kitchen, and/or coffee stations.
Remove all trash, dirty linens, towels, and room service items from rooms.
Check that all appliances are in the room and in clean working order.
Straighten desk area and furniture.
Dust, polish furniture and remove marks /stains from walls and furnishing.
Vacuum carpets and clean floors.
Notify maintenance department of needed maintenance or repairs.
Ensure room meets hotel standards with final walk around.
Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels.
Take found items to designated lost and found area.
Perform other duties as requested.