Housekeeper

MCR • Richardson, TX

22d • $15 - $16 • Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the Hilton Garden Inn Dallas/Richardson. Duties include preparing and stocking the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. The Housekeeper thoroughly cleans and restocks the number of guest rooms assigned per shift and completes additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and deep-cleaning activities.

All team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. This includes greeting guests warmly, supporting guest satisfaction, keeping front- and back-of-house areas clean, completing checklists accurately and on time, communicating professionally, collaborating with colleagues, and maintaining a clean approved uniform and professional grooming. The position requires a positive, service-oriented attitude, the ability to follow procedures and handle a fast-paced environment, and willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must be able to communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel needs.
• Must be able to perform the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive wrist, hand, and finger motions, and lifting or carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, groups, and events; provide friendly service when answering calls.
• Keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports as applicable.
• Wear a clean, approved uniform and nametag and maintain professional grooming.
• Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
• Complete pre-cleaning duties, including stocking the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms during each shift.
• Complete additional cleaning projects as assigned, including cleaning storage rooms, public spaces, guest laundry, and guest rooms through deep-cleaning activities.
• Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and clock in and out for breaks at the designated times.
• Provide sufficient notice to the supervisor when calling out for a scheduled shift.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed