Housekeeper

Hilton Grand Vacations•Orlando, FL

7d•Onsite

About The Position

At Hilton Grand Vacations at SeaWorld, the Housekeeper performs daily cleaning duties on an assigned slate of rooms to prepare them for guests according to resort standards. The role involves communicating with dispatch, Team Members, and guests, responding professionally to reasonable complaints and requests, and maintaining housekeeping equipment, tools, and supplies. The resort offers paid training. The schedule includes varied shifts, with stated shift times of 8:30 a.m.–5:00 p.m. or 9:00 a.m.–5:30 p.m.; weekend and holiday work is required.

Requirements

Previous experience as a Cleaner or Housekeeper.
Ability to work with little supervision.
Customer service experience.
Organizational and time management skills.
Adaptability to working a variety of shifts, including weekends and holidays.

Responsibilities

Communicate in a friendly and effective manner with dispatch, Team Members, and guests to help ensure the happiness of guests and owners.
Prepare assigned rooms for guests according to standards.
Notify superiors of damage, deficits, and disturbances.
Handle reasonable complaints and requests with professionalism and patience.
Ensure appropriate maintenance of housekeeping equipment and tools.
Maintain inventory of tools and supplies used in housekeeping activities.

Benefits

Day 1 health benefits eligibility, including medical, dental, and vision options.
Recognition programs and rewards.
Travel discounts program.
Paid vacation and paid sick days.
Employee Assistance Program supporting physical and mental wellbeing.
401(k) program with company match.
Tuition reimbursement programs.
Employee stock purchase program.
Learning and advancement opportunities.
Paid training.