Housekeeper

MCR • West Monroe, LA

12d • $12 - $13 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at Hilton Garden Inn West Monroe. The role includes preparing and stocking supplies and tools, attending the morning stand-up meeting, and assisting with dirty linen in the housekeeping laundry room. Housekeepers clean and restock the number of guest rooms assigned per shift and complete additional cleaning projects as directed by their supervisor, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.

All team members are expected to contribute to clean, friendly, well-organized, and safe hotel operations. This includes welcoming guests warmly, supporting guest satisfaction, maintaining clean workspaces, following operational checklists and handover procedures, wearing an approved clean uniform and nametag, and communicating and collaborating professionally with colleagues. Employees may be asked to help clean guest rooms and public spaces beyond their usual duties.

The position requires a varied schedule that may include evenings, nights, weekends, and holidays. It involves physical activities such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. The employer may assign other job-related duties and states that reasonable accommodations may be made for employees with disabilities, absent undue hardship.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be able to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features and amenities and support awareness of hotel groups and events.
• Answer incoming calls using the approved greeting.
• Keep front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain appropriate grooming.
• Communicate professionally and collaborate with team members to support guests and hotel operations.
• Complete pre-cleaning and stocking duties, including stocking assigned work carts, attending the morning stand-up meeting, and assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.
• Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
• Clock in and out for breaks at the designated times.
• Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
• Perform other job-related duties or instructions as assigned by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed