Housekeeper

HotelsAB LLC•Los Angeles, CA

25d

About The Position

The Housekeeper is responsible for cleaning and stocking guest rooms to maintain the hotel’s standards of cleanliness. Duties include general housekeeping, vacuuming, and mopping; cleaning and resetting guest bedroom and bathroom areas; changing linens and making beds; replenishing guest-room amenities and supplies; and inspecting rooms for cleanliness and appearance. The employee completes assigned room quotas and paperwork, responds to guest requests or forwards them as needed, reports maintenance deficiencies, and turns in found items to Housekeeping Lost and Found. The role requires safe use of cleaning chemicals and machinery and compliance with OSHA regulations and hotel safety procedures.

Requirements

Oral proficiency in English.
Good communication and customer service skills.
Ability to work unsupervised with focus and attention to detail.
Ability to project a professional, friendly, and courteous image to guests and patrons.
Ability to lift and carry 30–50 pounds.
Ability to stand on feet for long periods of time.

Responsibilities

Complete the assigned quota of guest rooms and finish assigned tasks in a timely manner.
Respond to guest requests promptly or forward them as necessary; be courteous and helpful to hotel guests and report guest requests or preferences.
Clean and reset guest bedroom and bathroom areas, including bathtubs, toilets, sinks, walls, mirrors, tiles, counters, and floors.
Strip and make beds and change bed linens.
Dust and clean furniture, pictures, drawers, window ledges, air vents, and shelves.
Vacuum rooms, mop as needed, and empty trash.
Replenish guest-room amenities, linens, and supplies.
Organize collateral on tables and straighten furniture.
Visually inspect rooms for cleanliness and appearance, and complete paperwork to signify room completion.
Maintain regular attendance in conformance with hotel policy.
Report maintenance deficiencies in guestrooms and corridors to the supervisor.
Turn in items found to Housekeeping Lost and Found.
Use cleaning chemicals and machinery safely and follow OSHA regulations and hotel safety procedures, including use of back support, gloves, and protective eyewear as needed.