Housekeeping-Housekeeper

COMMONWEALTH LODGING MANAGEMENT LLC•Columbia, SC

3d•$19 - $19•Onsite

About The Position

The Housekeeper is responsible for maintaining positive guest relations and ensuring guest satisfaction by resolving complaints and maintaining knowledge of hotel features, services, and promotions. This role requires familiarity with local attractions to assist guests and proper use of equipment and chemicals according to safety regulations. The Housekeeper will also be responsible for cleaning guest rooms to hotel standards within a specified timeframe, replenishing supplies, and maintaining cleanliness of various hotel areas including guest rooms, corridors, and common areas. Additionally, the role involves assisting co-workers and guests, handling emergencies, and adhering to all departmental, management, and brand policies and procedures.

Requirements

Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work environment includes front office, and all areas of the hotel.
Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office.
Must be able to stand and exert well-paced mobility for lengthy periods of time.
Must be able to reach above head and shoulder height to perform job duties.

Responsibilities

Maintain positive guest relations and guest confidentiality at all times.
Resolve guest complaints to ensure guest satisfaction.
Maintain knowledge of all hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
Respond accurately to guest inquiries about local attractions and activities.
Maintain complete knowledge of correct maintenance and use of equipment.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Complete daily report as instructed by supervisor.
Clean a standard guest room within 26 minutes, meeting hotel cleaning standards.
Enter and prepare the room for cleaning.
Clean guest bathroom, bedroom, and floor corridor.
Dust the room and furniture.
Replenish guestroom and bath supplies.
Clean the bathroom, remove soil, dirt, soap buildup and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Vacuum the carpet.
Make beds daily with clean linens.
Turn in lost and found items immediately to the supervisor.
Keep housekeeping carts stocked, clean, and orderly.
Stock linen room with supplies.
Empty linen from housekeeping carts.
Sweep and mop areas in front of elevators; clean all trash cans, and clean elevator track.
Maintain pool areas.
Clean pool windows and bathroom daily.
Clean ice and soda machines on all floors.
Dust light fixtures in hallways.
Remove all dirty linen from laundry chutes.
Remove all dirty linen from the hallways.
Aid co-workers and guests as needed.
Notify the supervisor of any guests’ complaints or comments.
Assist in handling emergencies to protect guests and associates and preserve the building and its systems.
Act quickly and responsibly to return the building to its normal operating status during emergencies.
Know and abide by all departments, Commonwealth Lodging Management and hotel policies and procedures, as well as brand standards, policies and procedures.