Housekeeper

Constellis•Moyock, NC

About The Position

The Housekeeper is the first point of contact with guests at the facility and is responsible for maintaining high standards of sanitation and cleanliness throughout the hotel. The role involves keeping areas free of safety hazards, working safely and efficiently, cleaning assigned guest rooms and common areas, maintaining established cleanliness standards, and replacing supplies. The Housekeeper also supports guest satisfaction, responds to inquiries, follows hotel and brand policies, and assists during emergencies.

Requirements

High school diploma or equivalent.
Ability to lift up to 50 pounds.
Ability to stand for long periods.
Ability to pass a pre-employment (post-offer) company or facility background check, drug screening, and any other screenings required by Constellis Advisors and Training.

Responsibilities

Wear the proper uniform, including closed-toe, flat shoes.
Maintain positive guest relations and work to resolve guest complaints to ensure guest satisfaction.
Communicate effectively with guests and team members.
Maintain knowledge of hotel features and services, operating hours, room rates, packages and promotions, occupancy, expected arrivals and departures, and scheduled group activities.
Know local attractions and activities to respond accurately to guest inquiries.
Maintain knowledge of the correct maintenance and use of equipment, and use equipment only as intended.
Use chemicals in accordance with OSHA regulations and hotel requirements.
Complete the daily report as instructed by the supervisor.
With instruction, clean a standard guest room within 30 minutes while meeting hotel cleaning standards.
Make beds daily with clean linens.
Vacuum and spot-clean carpets daily.
Immediately turn in lost-and-found items to the supervisor.
Keep housekeeping carts stocked, clean, and orderly.
Stock the linen room with supplies.
Remove linen from housekeeping carts.
Sweep and mop lobby areas.
Clean the outside bathroom daily and dust hallway light fixtures.
Remove dirty linen from laundry chutes and hallways.
Aid coworkers and guests as needed.
Notify the supervisor of guest complaints or comments.
Maintain guest confidentiality.
Assist with emergencies to protect guests and associates, preserve the building and its systems, and help restore normal operations as quickly and responsibly as possible.
Know and abide by department, Commonwealth Lodging Management, hotel, and brand policies and procedures.
Perform other duties as assigned.