Housekeeper

HotelsAB LLC•Los Angeles, CA

25d•Onsite

About The Position

The Housekeeper is responsible for general cleaning and shampooing of hotel guest rooms, transporting guest luggage, moving furniture, and setting up roll-away beds and baby cribs. The role also responds to guest delivery requests, including laundry, packages, and faxes, and provides other requested assistance. Duties include housekeeping tasks such as vacuuming, mopping, shampooing, and waxing, as well as supporting Room Attendants during high-occupancy turnover. The Housekeeper is expected to follow service standards, checklists, standard operating procedures, and hotel safety policies; maintain a safe, clean, organized, and stocked work area; respond promptly to guest requests and pagers; report maintenance deficiencies; and turn in found items to Housekeeping Lost and Found. The position requires regular attendance, a professional and courteous manner, and safe use of cleaning chemicals and machinery.

Requirements

At least 1 year of similar work experience.
Flexible schedule.
Detail-oriented.
Oral proficiency in English.
Good communication and customer service skills.
Able to work unsupervised with focus and attention to detail.
Able to project a professional, friendly, and courteous image to guests and patrons.

Responsibilities

Uphold Coyle, Forbes, and all service standards.
Report to work as scheduled, in uniform, well groomed, and ready to work.
Maintain professional relationships with coworkers.
Follow checklists and standard operating procedures.
Maintain a safe, clean, organized, and stocked work area.
Complete assigned general cleaning and shampooing of guest rooms.
Respond promptly to guest requests for deliveries, laundry, packages, faxes, roll-away beds, baby cribs, instructions, or assistance.
Transport guest luggage, move furniture, flip mattresses, and assist Room Attendants with removing trash and linen from guest rooms during high-occupancy turnover.
Accommodate Room Attendant requests for supplies or assistance.
Maintain regular attendance in accordance with hotel policy.
Respond to pagers in a timely fashion.
Report maintenance deficiencies in guest rooms and corridors to a supervisor.
Turn in all items found to Housekeeping Lost and Found.
Use cleaning chemicals safely and properly in accordance with OSHA regulations and hotel policy.
Follow hotel safety procedures, including using back support, gloves, and protective eyewear as needed.
Use cleaning machinery safely.
Perform other tasks as assigned.