Housekeeper

Glenmeadow•Longmeadow, MA

13d

About The Position

The Housekeeper cleans resident apartments and rooms, bathrooms, offices, halls, and other areas. The role includes maintaining a clean, organized, hygienic, and safe environment for residents and other customers; completing assigned workloads and special cleaning requests; and supporting laundry operations when needed. The typical workload is 4–6 apartments per day. The Housekeeper is expected to respect resident rights and confidentiality, interact courteously with residents and others, work professionally with colleagues, and take pride in reliable, high-quality work. The role also requires following safety, infection-control, and universal-precaution procedures, attending required in-services and team meetings, and assisting with additional duties as assigned.

Requirements

Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos in English, and to write simple correspondence in English.
Ability to read, write, and speak English and present information effectively in one-on-one and small-group situations.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American money and units of weight, volume, and distance.
Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and resolve problems involving a few concrete variables in standardized situations.
Knowledge of infection control and universal precautions.
Ability to relate well to geriatric residents, including residents who are emotionally upset, and to deal tactfully with personnel, residents, family members, visitors, and the general public.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Respect and maintain residents’ rights and confidentiality.
Greet Glenmeadow customers appropriately and treat them courteously, kindly, and thoughtfully.
Work collaboratively with teammates, supervisors, and employees in other departments, and communicate solutions to problems professionally.
Remember and complete residents’ special cleaning requests without being asked.
Keep utility and storage rooms clean and orderly.
Sweep and mop floors; clean rugs, carpets, upholstered furniture, and draperies; dust furniture and equipment; polish metalwork; and wash walls, ceilings, woodwork, windows, door panels, and sills.
Empty wastebaskets and transport trash to the disposal area.
Make beds for residents who need assistance and put away clean laundry.
Keep common areas clean and organized, use appropriate cleaning solutions and tools, and take care with fragile items.
Participate in spring and fall cleanings and perform other assigned duties.
Complete assigned workloads, typically 4–6 apartments per day, and follow through on special assignments.
Become familiar with ALU Laundry and commercial machines to provide coverage when the Laundry Aide is absent.
Follow safety protocols, infection-control procedures, and universal precautions; use gloves when handling cleaning products and cleaning bathrooms and kitchens.
Monitor for hazards such as cords, tools, and wet floors; help keep residents safe and report unsafe or unsanitary conditions to a supervisor.
Arrive on time, follow call-out procedures, use accrued time appropriately, attend 10 annual in-services and quarterly team meetings, and help cover for others or take on extra work when needed.