Housekeeper

MCR Hotels•Tucson, AZ

20d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms during each shift and complete additional cleaning projects as assigned by their direct supervisor, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities. Front- and back-of-house areas must remain clean and well-organized. All team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. Housekeepers greet guests warmly, use guest names when possible, support guest satisfaction, respond to challenging guest situations with hospitality and urgency, and maintain knowledge of hotel facilities and amenities. They complete checklists accurately and on time, communicate professionally, and collaborate with coworkers. Team members are expected to wear a clean approved uniform and nametag and to be well-groomed. The role requires a positive, willing-to-learn attitude; the ability to follow established procedures; and the ability to work effectively in stressful, high-pressure situations. The employee must communicate clearly, listen to and address concerns raised by guests and coworkers, and have a desire to serve guests. Applicants must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The job involves frequent physical activity, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. Other job-related duties may be assigned. The position is at-will and this description does not create an employment contract.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for every shift, clock out at the scheduled shift ending time unless otherwise directed, and never work while off the clock.
Must clock in and out for breaks at the designated scheduled times.
Must provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
Must be able to perform the described physical duties, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including in storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning.
Keep front- and back-of-house areas clean, safe, and well-organized.
Greet guests warmly, using their names when possible, while cleaning.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Complete operational checklists accurately and at designated times.
Communicate clearly and professionally with team members and support effective shift handovers.
Wear a clean approved uniform and nametag and maintain required grooming standards.
Work the assigned schedule, arrive and clock in on time, follow break clock-in/out procedures, and never work off the clock.
Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
Perform other job-related duties or assignments as directed by authorized personnel.