Housekeeper

AC Hotel Columbus • Columbus, GA

22d

About The Position

The Housekeeper/Room Attendant performs routine duties to clean and service guest rooms to hotel standards while following the direction of the Executive Housekeeper. The role promotes a positive image of the hotel and supports a welcoming guest experience through professional, friendly service, anticipating guest needs, answering questions, and helping resolve complaints. The position also requires following brand and property standards, completing required training, and observing health, safety, fire, and evacuation procedures.

Requirements

• High school graduate or equivalent.
• At least six months of work-related experience.
• Excellent customer service skills.
• Ability to follow directions and work in a fast-paced environment.
• Flexibility to work varied schedules.
• Good written and oral communication skills and attentive listening skills.
• Physical ability to walk, bend, and stand for extended periods and lift up to 40 pounds.
• Adherence to grooming and appearance standards aligned with the uniform.
• Dependability.
• Ability to express compassion while remaining composed and to stay calm and focused under pressure.
• Demonstrate a positive, proactive attitude toward guests, respect diversity, and work effectively in multicultural environments.

Nice To Haves

• Hospitality or janitorial experience.
• Previous experience in the hospitality industry.
• Previous experience as a housekeeper, room attendant, or in janitorial services.

Responsibilities

• Provide professional, friendly, attentive service; anticipate guest needs, answer questions, respond promptly, and help resolve complaints.
• Learn the property’s location and amenities, as well as local attractions and activities, to assist guests.
• Complete required brand-specific, health, and safety training; follow property and brand standards and know fire alarm and evacuation procedures.
• Prepare and clean guest rooms according to hotel standards, including making beds; dusting; sweeping or vacuuming; cleaning windows, mirrors, bathrooms, closets, and telephones; emptying trash; replenishing amenities; and replacing linens.
• Return furniture to the room floor plan, check and secure rooms when finished, and update and submit room assignment sheets.
• Clean and restock the supply cart at the end of the shift.
• Follow the hotel’s lost-and-found policy and promptly submit items found in guest rooms to the Executive Housekeeper.
• Perform other tasks as needed to meet or exceed guest satisfaction.

Benefits

• Advancement opportunities.
• Comprehensive health benefit packages for eligible employees and their families.
• Vacation time.
• Quarterly bonuses.
• 401(k).
• Additional employee perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED