Housekeeper

MCR•Seguin, TX

29d•$12 - $13•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at TownePlace Suites Seguin. The role includes completing pre-cleaning tasks, stocking supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers clean and restock the number of guest rooms assigned for each shift and complete additional cleaning projects as directed by their supervisor, including work in storage rooms, public spaces, guest laundry, and guest rooms needing a deep clean. Team members are expected to support MCR’s standards for cleanliness, friendliness, organization, safety, product quality, and teamwork. They greet guests warmly, contribute to guest satisfaction, respond to guest concerns with hospitality and urgency, maintain clean and organized work areas, complete checklists accurately and on time, communicate professionally, and work collaboratively. Employees must wear an approved, clean uniform and nametag and be well-groomed. The position may require a varied schedule, including evenings, nights, weekends, and holidays, according to hotel needs. The employee must arrive and clock in on time, follow scheduled break and clock-out procedures, and provide notice for absences as directed. The role involves physical activities such as stooping, climbing, balancing, kneeling, crawling, prolonged standing and walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, and vacuums. Other related duties may be assigned. The position is at-will; reasonable accommodations may be made for employees with disabilities absent undue hardship.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time, follow scheduled clock-out and break procedures, and provide sufficient notice for call-outs as directed by a supervisor.
Must be able to perform the listed physical demands, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay and use their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features and amenities, and support hotel groups and events.
Keep front- and back-of-house areas clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times; provide accurate and timely shift handover reports as applicable.
Wear a clean, approved uniform and nametag and maintain appropriate grooming.
Communicate clearly, honestly, and professionally and collaborate with team members.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting and fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms per shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and room deep cleaning.
Follow scheduling, time-clock, break, and call-out procedures.