Housekeeper

MCR•Huntsville, AL

28d•$15 - $16•Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at TownePlace Suites Huntsville. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the number of guest rooms assigned each shift and complete additional cleaning projects as directed, including work in storage rooms, public spaces, guest laundry, and room deep cleaning. Front- and back-of-house areas must be kept clean, organized, and safe. Team members are expected to provide friendly, hospitable service, greet guests with a smile, and contribute to guest satisfaction. They must complete operational checklists accurately and on time, communicate professionally with coworkers, and be willing to help beyond their usual duties when business or guest needs require it. The role requires following hotel guidelines, working effectively under pressure, and maintaining a clean, approved uniform and professional grooming standards. The job involves substantial physical activity, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. The schedule may vary and may include evenings, nights, weekends, and holidays. Employment is at will; the employer may assign other job-related duties.

Requirements

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
Positive, can-do attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to work effectively in stressful, high-pressure situations.
Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by coworkers and guests.
Ability to communicate information and ideas clearly.
Desire to serve guests and provide hospitality.
Must be at least 18 years old.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated times.
Must provide sufficient notice when calling out, as directed by the supervisor.
Ability to perform the described physical demands, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive motions, and lifting housekeeping items.

Nice To Haves

Hospitality, service, consumer-facing franchise, or related-field experience.

Responsibilities

Prepare and stock the assigned work cart with room supplies and tools.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms during each shift.
Clean hallways and public areas and complete additional cleaning projects as assigned, including storage rooms, guest laundry, and room deep cleaning.
Help keep front- and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning and contribute to guest satisfaction.
Complete operational checklists accurately and at designated times.
Communicate clearly and professionally with team members and provide accurate, timely shift handover information when applicable.
Follow established procedures, maintain uniform and grooming standards, and assist with other job-related duties as directed.