Housekeeper- WorldMark Leavenworth Park Village

Travel + Leisure Co.

2d•Onsite

About The Position

A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Requirements

Detail oriented with organizational skills
Familiarity with cleaning products and equipment
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to give high priority to customer service
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Must be people oriented and able to work independently or with others as needed
Has knowledge of general cleaning concepts
Has knowledge of cleaning chemicals
Has experience with cleaning tools and equipment
Six months related housekeeping experience

Nice To Haves

High School diploma or equivalent preferred

Responsibilities

Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards.
Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.
Makes beds.
Replenishes supplies, such as kitchenware and toiletries.
Sorts, counts, folds, mark, or carries linens.
Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors. (60% time)
Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
Make appropriate service recovery recommendations.
Promote team work and quality service through daily communications and coordination with other departments. (10% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed (5% time)

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date.
Sick leave in accordance with applicable laws and/or ordinances
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program