Housekeeper

Sincere Hospitality•Austin, TX

28d•Onsite

About The Position

As a Housekeeper at Sincere Hospitality, you help provide guest comfort and satisfaction by maintaining cleanliness and order throughout the hotel. You are expected to follow hotel-brand standards and meet guest expectations while creating a positive first impression. The position reports to the Executive Housekeeper and General Manager. The role includes cleaning and sanitizing guest rooms and public areas, responding professionally to guest requests, and coordinating with other hotel departments. Housekeepers must complete assigned rooms within the allocated time, keep rooms supplied with amenities and linens, and promptly report maintenance issues and lost-and-found items. Morning shifts, weekends, and holidays are required.

Requirements

Strong work ethic and reliability.
Ability to work independently.
Physical stamina and ability to perform repetitive tasks.
Availability to work morning shifts.
Availability to work weekends and holidays.
Ability to meet the stated physical demands, including standing for an entire shift or an extended period; handling and reaching; walking, bending, sitting, climbing or balancing, kneeling, crouching or crawling; talking or hearing; regularly lifting or moving up to 10 pounds; and occasionally lifting or moving up to 50 pounds.

Responsibilities

Warmly and professionally greet guests.
Clean and sanitize guest rooms and public areas according to established standards.
Make beds, dust, vacuum, and clean bathrooms with attention to detail.
Maintain, clean, and stock housekeeping closets and carts.
Follow established cleaning protocols, safety standards, and applicable protective-equipment guidelines.
Respect guest privacy and belongings.
Handle guest requests and complaints promptly, professionally, and courteously, seeking solutions consistent with hotel policies.
Address guest inquiries, seek feedback, and relay compliments to the team.
Complete assigned rooms within allocated time while balancing speed and thoroughness.
Ensure rooms are stocked with amenities and linens, and promptly and accurately report maintenance issues and lost-and-found items.
Stay informed about updated procedures and quality-assurance inspections and apply them to daily work.
Prioritize tasks based on guest check-ins, check-outs, and special requests.
Communicate with the front desk, maintenance, and other departments to coordinate tasks and address issues.
Collaborate with team members to solve problems and prevent recurring issues.
Escalate complex issues to the appropriate supervisor or department.