Housekeeper

MCR • Pompano Beach, FL

19d • $15 - $15 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the Residence Inn Fort Lauderdale Pompano Beach Central. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms during each shift and complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.

Team members are expected to contribute to clean, friendly, well-organized, and safe hotel operations. This includes welcoming guests, supporting guest satisfaction, keeping workspaces clean, accurately completing checklists and handover reports, maintaining a clean approved uniform and professional grooming, and collaborating with colleagues. The role may also require pitching in to clean guest rooms and public spaces as needed.

The position requires a positive, willing-to-learn attitude; the ability to follow procedures and work effectively under pressure; and effective listening, communication, and conflict-resolution skills. Candidates must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves physical activities such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums.

Requirements

• Must be 18 years of age or older.
• A positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work well in stressful, high-pressure situations.
• Effective listening skills and the ability to understand, clarify, and resolve concerns raised by coworkers and guests.
• Ability to convey information and ideas clearly.
• Desire to serve all guests.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to meet the physical demands of the role, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive wrist, hand, and finger motions, and lifting housekeeping items.
• Arrive and clock in on time for shifts, follow scheduled break times, and provide sufficient notice for call-outs as directed.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and urgency; maintain knowledge of hotel features, amenities, groups, and events.
• Answer incoming calls using the approved friendly greeting and understand relevant role technology.
• Keep front- and back-of-house workspaces clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate professionally and collaborate with team members to support guests and hotel operations.
• Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.
• Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and clock in and out for breaks at scheduled times.
• Provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
• Follow other job-related instructions and perform other assigned duties.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed