Housekeeper

MCR • DeLand, FL

101d • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. This role is crucial in maintaining the MCR standard of providing clean, friendly, well-organized, and safe hotels for guests. The position involves a variety of duties aimed at ensuring spotless cleanliness and guest satisfaction.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Complete all pre-cleaning duties including stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, and folding/assisting with dirty linen.
• Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Perform additional cleaning projects as assigned by the direct supervisor in storage rooms, public spaces, guest laundry, and for room deep cleaning activities.
• Ensure all front and back of house areas are well-organized and clean.
• Greet guests happily upon arrival and throughout their stay with a smile, using their names whenever possible.
• Contribute to great guest satisfaction scores by working collaboratively with other team members.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel facilities and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand and utilize relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed to ensure the hotel is well-organized and safe.
• Complete all operational checklists accurately and at designated times.
• Ensure handover reports are accurate and on time for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with team members.
• Demonstrate a 'Can Do' attitude, willing to stretch beyond traditional role to meet business needs and guest needs.
• Collaborate with all team members to create a welcoming environment for guests and an effective, positive workplace.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed