Housekeeper

MCR Hotels•Beaufort, SC

12d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the Beaufort SC Hilton Garden Inn. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms during each shift and complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities. All front- and back-of-house areas are expected to remain clean, organized, and safe. The role follows MCR’s universal standards for guest service, cleanliness, product consistency, and teamwork. Team members greet guests warmly, use guest names when possible, support guest satisfaction and hotel events, respond to concerns with hospitality and urgency, and maintain knowledge of hotel features and amenities. They complete operational checklists and shift handover reports accurately and on time, wear an approved clean uniform and nametag, and communicate and collaborate professionally. Team members may be asked to help clean guest rooms or public spaces as needed, even outside their usual duties.

Requirements

Must be at least 18 years old.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must effectively listen to, understand, clarify, and resolve concerns raised by co-workers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must be able to meet the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances or between work sites, repetitive wrist, hand, and finger motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay, using their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features, amenities, groups, and events.
Keep workspaces and front- and back-of-house areas clean, organized, and safe; assist with guest-room and public-space cleaning as needed.
Complete operational checklists accurately and at designated times, and submit accurate, timely shift handover reports.
Prepare and stock the assigned work cart and attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the number of guest rooms assigned for each shift.
Complete additional cleaning projects as assigned, including storage rooms, public spaces, guest laundry, and guest-room deep cleaning.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with other team members.
Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, record breaks as scheduled, and provide sufficient notice when calling out.
Follow other job-related instructions and perform other duties as assigned.