Housekeeper

MCR • Scottsdale, AZ

21d • $17 - $18 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking the work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers clean and restock the assigned number of guest rooms per shift and complete additional cleaning projects as assigned by their supervisor, including work in storage rooms, public spaces, guest laundry, and room deep-cleaning activities.

All team members are expected to contribute to clean, organized, and safe hotel spaces; provide friendly and attentive service to guests; follow operational checklists and procedures; communicate professionally; and work collaboratively to support guest satisfaction and hotel operations. The position requires a positive attitude, willingness to learn, and the ability to work effectively in a fast-paced, high-pressure hospitality environment.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must effectively listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time for each shift, follow scheduled break procedures, and clock out at the scheduled shift ending time unless otherwise directed.
• Must provide sufficient notice when calling out, as directed by the supervisor.
• Must be able to meet the listed physical demands, including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features and amenities, and support hotel groups and events.
• Keep front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain appropriate grooming.
• Communicate clearly, honestly, and professionally, and collaborate with team members to meet guest and business needs.
• Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
• Attend the morning stand-up meeting and fold or assist with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects assigned by the direct supervisor, including work in storage rooms, public spaces, guest laundry, and room deep cleaning.
• Follow scheduled clock-in, clock-out, and break procedures, and provide notice when calling out as directed by the supervisor.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed