Housekeeper

FORT HALL CASINO•Fort Hall, ID

8d•$13 - $17•Onsite

About The Position

The Housekeeper contributes to the efficient daily operation of Housekeeping by maintaining the cleanliness of guest rooms and public areas at Shoshone-Bannock Casino Hotel, in accordance with established policies and procedures. The position maintains professionalism in interactions with internal and external customers. Duties include cleaning floors, bathrooms, windows, carpets, and other surfaces; managing linens, guest amenities, trash, supplies, and equipment; and supporting a clean and safe environment. The position also involves customer service, teamwork, reporting incidents or unusual circumstances, and attending meetings and training as directed. The listed duties are illustrative and not all-inclusive.

Requirements

High school diploma or GED preferred.
Successfully pass a background screening or investigation, including a pre-employment drug screen, personal reference check and employment verification, and federal, state, and/or tribal criminal history checks.
Submit supporting documentation of education and training to support qualifications.
Knowledge of the organization’s goals, objectives, functions, policies, and procedures.
Knowledge of materials, methods, and equipment used in cleaning guest rooms and public areas.
Knowledge of occupational hazards and safety practices and procedures.
Knowledge of customer service standards.
Skill in the safe use of cleaning tools and equipment, chemicals, cleaners, and disinfectants.
Skill in basic repair work of housekeeping equipment.
Ability to handle multiple tasks, address customer problems, communicate effectively verbally and in writing, maintain confidentiality, exercise judgment, work independently with minimal supervision, meet deadlines, adapt to varying situations, and remain calm in emergencies.
Ability to establish professional relationships and interact effectively with people of varied social and cultural backgrounds.
Ability to demonstrate professionalism, integrity, and sensitivity to guest needs.
Ability to work in a fast-paced environment.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Maintain inventory of cleaning supplies and equipment.
Sweep, mop, vacuum, and deodorize floors.
Remove and dispose of trash; empty and clean ashtrays; sanitize trash cans.
Replace dirty linens and towels, make beds, and fold towels.
Clean, sanitize, and restock bathrooms.
Replace guest amenities and supplies in rooms.
Wash or dust walls, pillars, vents, and other washable areas.
Clean, shampoo, and extract spills or biological excretion from carpet when necessary.
Pick up paper and other trash from floors and between customers and machines; sanitize as needed.
Clean the inside and outside of windows.
Familiarize oneself with the day’s activities and special events at the beginning of the shift.
Follow attendance policies and procedures.
Attend meetings and training sessions as directed.
Promptly report accidents involving guests, employees, or company assets.
Report possible problems or unusual circumstances to a Supervisor or Security.
Provide excellent customer service to internal and external customers.
Build and foster effective working relationships with others.
Contribute to a team effort and accomplish related results as required.
Perform other duties as assigned.