Housekeeper

MCR • Troy, AL

22d • $10 - $12 • Onsite

About The Position

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas at the hotel. The role includes stocking supplies and tools on the assigned work cart, attending morning stand-up meetings, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and may complete additional projects in storage rooms, public spaces, guest laundry, or guest rooms, as assigned by their direct supervisor.

All team members are expected to contribute to a clean, friendly, well-organized, and safe hotel. This includes greeting guests warmly, supporting guest satisfaction, keeping work areas clean, completing checklists accurately and on time, communicating professionally, and working collaboratively. Housekeepers must follow established guidelines and procedures, maintain a positive attitude, and be willing to help beyond their traditional role as business needs require.

The job requires a varied schedule that may include evenings, nights, weekends, and holidays. It involves physical activities including stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive hand and wrist motions, and lifting housekeeping items such as linens, trash, or vacuums. The employer may assign other job-related duties. The position is at-will and does not create an employment contract.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel demands.
• Must arrive and clock in on time, follow scheduled clock-out and break procedures, and provide sufficient notice for call-outs as directed.
• Must be able to perform the described physical demands, including stooping, climbing, balancing, kneeling, crawling, sustained standing, walking, repetitive hand and wrist movements, and lifting housekeeping items.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly throughout their stay, use their names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and urgency; maintain knowledge of hotel features and amenities and support hotel groups and events.
• Keep front- and back-of-house areas clean, organized, and safe, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag, and maintain appropriate grooming.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Complete pre-cleaning tasks, including stocking the assigned work cart, attending morning stand-up meetings, and folding or assisting with dirty linen in the housekeeping laundry room.
• Thoroughly clean and restock the assigned number of guest rooms each shift.
• Complete additional cleaning projects as assigned, including work in storage rooms, public spaces, guest laundry, and guest rooms requiring deep cleaning.
• Arrive and clock in on time, follow scheduled clock-in and clock-out times and break procedures, and provide notice for call-outs as directed.
• Perform other job-related duties as assigned by authorized personnel.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed