Housekeeper

MCR Hotels•Richardson, TX

21d•Onsite

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the assigned number of guest rooms per shift and may be assigned additional work in storage rooms, public spaces, guest laundry, or room deep-cleaning projects. All front- and back-of-house areas are expected to remain clean and well-organized. The role follows MCR’s standards for cleanliness, friendliness, product consistency, quality, and teamwork. Team members greet guests warmly, provide helpful service, communicate professionally, complete checklists accurately and on time, and contribute to a clean, safe, and welcoming hotel. Employees may be asked to help clean guest rooms or public spaces beyond their usual duties as business needs require. This position requires a positive, service-oriented attitude; the ability to follow established procedures and handle a fast-paced, high-pressure environment; and effective listening, communication, and conflict-resolution skills. Applicants must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The work involves sustained standing and walking, bending, climbing, balancing, kneeling, crawling, repetitive hand and wrist motions, and carrying housekeeping items such as linens, trash, or vacuums. Other job-related duties may be assigned. The employer may provide reasonable accommodations to enable employees with disabilities to perform essential functions, absent undue hardship. Employment is at will.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must meet the physical demands of the job, including stooping, climbing, balancing, kneeling, crawling, sustained standing and walking, repetitive wrist, hand, and finger motions, and carrying housekeeping items such as linens, trash, or vacuums.
Must arrive and clock in on time for shifts, follow scheduled clock-in and clock-out times and break procedures, and provide sufficient notice for call-outs as directed.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly throughout their stay and use their names when possible.
Contribute to guest satisfaction and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel facilities and amenities, and awareness of hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Help keep all front- and back-of-house areas clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Prepare and stock the assigned work cart and attend the morning stand-up meeting.
Fold or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional assigned cleaning in storage rooms, public spaces, guest laundry, and guest rooms, including deep-cleaning activities.
Communicate clearly, honestly, and professionally and collaborate with team members.
Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, never work off the clock, and clock in and out for breaks as scheduled.
Provide sufficient notice when calling out, as directed by the supervisor.
Perform other job-related duties or instructions as assigned.