Housekeeper - Room Attendant
About The Position
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. The Guest Room Attendant is responsible for maintaining clean, organized, and exceptionally presented guestrooms and guest areas while delivering attentive, courteous, and efficient service to all guests. This role plays a key part in creating a luxury guest experience by ensuring all guestrooms meet the cleanliness, presentation, and quality standards of The Observatory Sun Valley and Viceroy Hotels & Resorts.
Requirements
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Responsibilities
- Thoroughly clean and service guestrooms, bathrooms, balconies, and assigned guest areas according to established luxury and brand standards.
- Complete all pre-cleaning duties, including stocking housekeeping carts with linens, guest supplies, cleaning products, and operational supplies.
- Change bed linens, replenish towels and guest amenities, and ensure all room features are properly arranged and presentation-ready.
- Remove trash, dirty linens, and used guest items from guestrooms, service areas, and hallways.
- Vacuum, dust, sanitize, and clean all assigned areas to ensure a safe, clean, and welcoming environment for guests.
- Ensure all hallways, housekeeping closets, service areas, and public spaces remain clean, organized, and properly stocked throughout the shift.
- Restock housekeeping carts, replenish cleaning supplies and chemical bottles, and prepare carts for the next day’s operation.
- Inspect guestrooms for maintenance concerns, damage, missing items, or safety hazards and report issues promptly to Housekeeping leadership.
- Handle Lost & Found items in accordance with hotel procedures and confidentiality standards.
- Respond to guest requests and special service needs promptly and professionally.
- Maintain productivity and quality standards while ensuring attention to detail and guest satisfaction.
- Follow all safety, sanitation, chemical handling, and operational procedures.
- Maintain a professional appearance and adhere to grooming and uniform standards at all times.
- Attend required meetings, trainings, and departmental lineups.
- Support additional housekeeping and public area cleaning responsibilities as operational needs require.
- Ensure overall guest satisfaction through professionalism, efficiency, and attention to detail.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
