Housekeeper / Room Attendant

Huntington Hotels•Agoura Hills, CA

5d•Onsite

About The Position

The purpose of the Housekeeper/Guestroom Attendant/Suite Attendant is to maintain cleanliness of all guestrooms according to brand specifications and quality standards. This role involves thoroughly cleaning assigned rooms, maintaining inventory of items in guestrooms, communicating room status, reporting lost and found items, and reporting any damaged or missing items. The position also requires adherence to safety procedures, maintaining a positive work atmosphere, proper handling of linens, restocking carts, assisting guests, and adhering to grooming and dress codes. The Housekeeper must be able to carry out hotel emergency procedures and arrive on time for their assigned shift.

Requirements

Must be able to understand the proper use of equipment and chemicals and verbal instructions.
Knowledge of proper cleaning agent handling and safety procedures.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Able to operate equipment such as, but not limited to, garbage disposal, vacuum cleaner, self-cleaning oven, icemaker, and dishwasher.
Ability to work flexible hours including evenings, weekends, and holidays.
Must be able to see well enough to read reports, drive, and use a computer.
Must be able to hear well enough to communicate on the phone and in person.
Must be able to stand to operate office machinery.
Must be able to move between departments.
Must be able to climb four flights of stairs.
Must be able to stoop and kneel for short periods of time.
Must be able to lift up to 25 pounds.
Must be able to write (sign keys in/out, fill out work orders, etc.).

Nice To Haves

Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

Thoroughly cleans all assigned rooms according to brand specifications and quality standards.
Maintains the inventory of every item placed in guestrooms.
Communicates the status of cleaned rooms to the Housekeeping Supervisor.
Reports any lost and found items to the Housekeeping Supervisor immediately, noting the room number or area where found.
Reports any damaged or missing items to Maintenance and the Housekeeping Supervisor.
Reports exceptional and/or unusual circumstances (e.g., no luggage in a stay-over room, sleep-outs, damage in rooms) to the Housekeeping Supervisor.
Uses all authorized cleaning agents properly and safely.
Follows proper key control procedures.
Maintains a positive work atmosphere by interacting positively with guests, clients, co-workers, and management.
Follows proper handling procedures for dirty rags/linens.
Restocks and maintains the housekeeping cart.
Assists guests with questions and requests.
Adheres to proper grooming and dress codes for the department.
Able to carry out hotel emergency procedures.
Performs all other duties as directed, developed, or assigned.
Arrives for assigned shift on time.