Housekeeper/Porter

Yale New Haven Health•New London, CT

About The Position

The Housekeeper/Porter performs daily and discharge cleaning and stocks patient rooms, wards, nursing stations, lounges, restrooms, offices, floors, walls, lights, vents, windows, linen carts, and other assigned areas in accordance with Environmental Services Department procedures. The role provides customer service to patients, visitors, and staff; responds to requests and emergency calls; and supports the department’s smooth operation. Employees are expected to understand and support the YNHHS Vision and Mission and demonstrate integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

Ability to provide customer service or prior customer service experience.
Ability to speak and understand English.
Ability to operate and maintain assigned powered and non-powered equipment.
Ability to use the phone system to operate pagers and integrated software programs.

Nice To Haves

High school diploma or GED preferred.
Cleaning experience preferred.

Responsibilities

Provide excellent customer service to patients, visitors, and staff, and respond to requests in a timely manner.
Clean assigned areas using department-approved methods and practices.
Stock assigned areas with paper goods, soaps, and patient supplies as needed.
Respond to emergency calls as directed by the supervisor and department policy.
Attend required staff meetings and complete required training.
Stock linens on exchange carts and deliver carts to patient units.
Operate and maintain assigned powered and non-powered cleaning equipment in good working order.
Use the phone system to operate pagers and integrated software programs.
Complete meeting setups as directed by the supervisor.
Collect linens and dispose of red and regular trash according to department and hospital guidelines.
Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development as outlined in the performance review.
Perform other duties as assigned or directed to ensure smooth department or unit operations.