Housekeeper Lead

Westgate Resorts•Kailua Kona, HI

9h•$24 - $24•Onsite

About The Position

The Housekeeping Team Leader is a hands-on, energetic leader who keeps daily operations running smoothly. You will motivate and support the housekeeping team, maintain high standards of cleanliness, and step in as the go-to leader when the Manager is away. If you enjoy leading people, solving challenges, and creating a welcoming guest experience, this role is for you!

Requirements

High school diploma, GED, or equivalent work experience required.
Minimum of two years of related housekeeping experience.
Strong attention to detail with effective organizational skills.
Excellent verbal and written communication skills.
Ability to work independently with minimal supervision.
Demonstrated good judgment when interacting with owners, guests, and team members.

Responsibilities

Ensure overall cleanliness of guest units and public areas by effectively supervising housekeeping staff, including those assigned to laundry, unit preparation, and cleaning.
Coordinate housekeeping activities with other departments to ensure services are delivered efficiently and on time.
Train, coach, and support the development of housekeeping staff, and partner with Resort Management to identify and address future training needs.
Prepare and maintain housekeeping schedules as directed by Resort Management.
Assign and manage daily work responsibilities for housekeeping team members.
Prepare maintenance work orders and monitor progress through completion.
Serve as a primary resource for housekeeping staff questions and concerns, involving Resort Management as appropriate, including but not limited to employee injuries, leave of absence requests, and company policy clarification.
Communicate performance and personnel issues to Resort Management and provide input for annual performance reviews.
Manage housekeeping department inventory as directed by the Resort Manager, including tracking and restocking linens, housekeeping supplies, and guest amenities.
Respond to guest service requests promptly, professionally, and courteously.
Report employee injuries and incidents to Resort Management or Human Resources in a timely manner.
Ensure compliance with all applicable city, county, state, and federal regulations.
Perform or assist with cleaning and inspection duties as needed.

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Paid Time Off
Paid Holidays
401(k) with Generous Company Match
Daily Pay
Pregnancy Leave
Parental Leave
Adoption Assistance
Wellness Programs
Flexible Spending Accounts (FSA)
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life Insurance
Disability Insurance
Accident Insurance
Critical Illness Insurance
Hospital Insurance
Pet Insurance
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship
Career Growth and Advancement Opportunities
Community Involvement