WNT- HOUSEKEEPER/GUEST SERVICES in the PNW

KOA•Winthrop, WA

12d•Onsite

About The Position

The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment. The Housekeeper cleans all private offices and public common areas including the general store, restrooms, and accommodation units while maintaining departmental standards. This individual will also work at the front desk as Guest Services.

Requirements

Basic understanding of English language
Comfortable in a fast-paced and high-pressure environment.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license.

Responsibilities

Clean and style accommodation rooms and public areas efficiently, to brand expectations, with attention to detail and within time standards.
Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use.
Complete requests in a timely manner and in order of priority.
Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership.
Complete appropriate forms and turn in any items left by guest to the housekeeping supervisor.
Ensure adherence to quality standards and health and safety regulations.
Wash, dry and fold laundry as required.
Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors using appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment.
Sign out and sign in master room keys daily.
Report room condition and status to housekeeping supervisor and guest services.
Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and security procedures.
Maintain cleanliness of all assigned areas of campground.