Household Goods/Residential Moving Consultant

Coakley Brothers Company•Milwaukee, WI

1d•Onsite

About The Position

The Household Goods/Residential Moving Consultant is responsible for generating new business and managing client relationships within the local Wisconsin market. This role focuses on helping homeowners, renters, and residential partners plan and execute seamless relocation experiences. The consultant will drive sales through business development, networking, and responding to inbound inquiries, while guiding clients through the moving process from initial consultation to project completion. At Coakley Brothers and Brothers Interiors, we believe that exceptional customer service begins with how we treat each other. Our Diamond Class Customer Service philosophy centers on supporting our internal teammates just as much as our external clients. By anticipating one another’s needs and working collaboratively, we’re able to deliver efficient, thoughtful, and high-quality outcomes across every project. You’ll be part of a team that takes a consultative, personalized approach, matching the right products, timelines, and solutions to each client’s unique needs. As a 137+ year old family-owned company, we’re proud of our legacy and culture. Here, you’re not just another employee; you’re part of the Coakley Crew. We believe in showing up for each other, inside and outside of work, and creating a workplace where people feel valued, connected, and supported.

Requirements

Strong customer service and interpersonal skills
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong analytical, negotiation, and problem-solving abilities
Honest, ethical, and professional business demeanor
Confident and consultative sales approach
Positive attitude with strong work ethic
Passion for delivering exceptional customer experiences
Basic computer proficiency and ability to learn company software systems
Valid driver’s license required
Flexibility to work extended hours during peak summer moving season and occasional weekend or evening walkthroughs
2+ years of sales experience preferred (service-based or consultative sales a plus)
Proven ability to meet or exceed sales goals

Nice To Haves

Experience with networking, referrals, and relationship-based selling preferred

Responsibilities

Learn and understand residential relocation services and processes
Conduct in-home and virtual surveys to accurately assess job scope, size, and pricing
Provide consultative guidance to customers on moving services, options, and expectations
Respond promptly to customer inquiries, questions, and concerns
Collaborate with operations, dispatch, and moving crews to ensure successful outcomes
Develop new business relationships with residential interior designers, realtors, builders, and home service professionals
Build referral networks with property managers, apartment communities, and senior living communities
Participate in networking events, community involvement, and industry organizations
Demonstrate persistence, creativity, and energy in developing new business opportunities
Maintain strong follow-up and pipeline management practices
Represent Coakley Brothers with professionalism and a customer-first mindset