House Usher

Emerson College • Boston, MA

4d • $15 • Onsite

About The Position

Join our community and experience Emerson College ! Seeking self motivated, responsible, and dependable part-time ushers to serve inside the house of Emerson College: Office of the Arts venues. This position reports to the Guest Experience Manager. Main responsibilities for this role revolve around assisting guests with their needs and being available to assist them with any potential issues that may arise. All ushers wear uniforms and are often required to stand for periods up to 4 hours. Hours are limited and only available when there are events. Weeknights and weekends are required.

Requirements

• Excellent customer skills required, including tact, professionalism, and patience.

Nice To Haves

• Previous theatre experience preferred but not required.
• Strong communication skills
• Proactive in a fast paced environment
• Basic customer service skills
• Able to collaborate with a wide range of individuals
• Must be friendly and personable
• Must be a team player who is able to work well in a fast-paced environment
• An interest in theatre and a genuine desire to work with people is a plus

Responsibilities

• Provide a primary level of assistance to guests, including greeting, wayfinding, and acting as an information resource.
• Allow or disallow guest access into the theatre.
• Direct guests to their proper seats and immediately report ticket problems to the House Manager on Duty.
• Answer questions and provide guests with other information.
• Assist guests with specific needs, including assisting with accessibility requests and seating concerns.
• Enforce basic theatre and college policies.
• In an emergency, guide and assist all guests to exit and re-enter consistent with Emerson policies and procedures.
• Perform other duties as assigned.

Benefits

• In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members.
• We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
• Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible.
• Additional benefits such as life and disability coverage as well as commuter offerings are available.
• Please refer to our benefits website for a full list of benefits and eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed