House Person

DRIFTWOOD HOSPITALITY MANAGEMENT•Nashville, TN

1d•Onsite

About The Position

The House Person is responsible for cleaning and maintaining all corridors, vending areas, elevators, landings, and service areas on guest room floors to ensure the hotel's standards of cleanliness are met. This role also involves providing linen supplies for Room Attendants and stocking floor closets, as well as delivering and retrieving items requested by guests and the Floor Supervisor. Key responsibilities include reviewing assigned areas for trash and debris removal, replenishing and organizing linen supplies in floor closets, and stripping dirty linen from guest rooms for laundry. The House Person will also manage dirty and clean glasses, transporting them to and from the kitchen. Cleaning duties extend to various designated areas such as guest room floor corridors, service corridors, elevators, guest laundry rooms, guest vending areas, and stairwells, utilizing proper chemicals, tools, and equipment. The role requires wiping down surfaces of vending, ice, and laundry machines, ensuring stairwells are clear, and removing stains and dust from carpets. Timely delivery of guest requests is also a critical function. The individual must turn in all lost and found items and guest room keys, adhere to company policies and procedures, and follow all safety and security protocols, including using protective equipment and reporting any property deficiencies, unsafe conditions, accidents, or damage to management. Maintaining a neat, clean, and well-groomed appearance is mandatory. The position operates within a hotel that runs 24 hours a day, 7 days a week, requiring flexibility in shift days, starting times, and hours worked.

Requirements

Ability to push heavy carts.
Ability to talk to many different kinds of people to give information, answer questions and provide required services.
Ability to lift all equipment and supplies on and off cart.
Ability to use property radio for department communication.
Ability to lift, reach, bend, stoop, stand and walk continuously.
Ability to climb stairs.
Ability to push or pull heavy equipment.
Ability to push two hundred (200) pound carts.
Ability to lift one hundred (100) pounds maximum.
Ability to stand and walk for varying lengths of time, often long periods.
Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Responsibilities

Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness.
Provide linen supplies for Room Attendants and stock floor closets.
Deliver and retrieve items requested by guests and Floor Supervisor.
Review assigned area and complete general removal of any trash or debris on floors.
Check assigned floor closets and replenish linen supplies.
Stock linen room with clean linen and supplies.
Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep remove non-floor closet items and transport to proper storage areas.
Strip all dirty linen from assigned Room Attendant's vacant/dirty/stay over rooms and place in laundry chute.
Remove all dirty glasses from assigned Room Attendants' carts and closets.
Transport dirty glasses to dish steward in kitchen.
Return clean glasses to floor closets in racks.
Clean designated areas with proper chemicals, tools and equipment: Guest room floor corridors, Floor closets, Service corridors, Elevators, tracks and landings, Guest laundry room, Guest vending areas, Stairwells.
Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves.
Ensure that nothing is stored in stairwells.
Remove stains, scuff marks, and dust from carpets.
Provide timely delivery of any items requested by guests.
Turn in all lost and found items and all guest room keys to the department.
Adhere to all company policies and procedures.
Follow safety and security procedures and rules.
Know department fire prevention and emergency procedures.
Utilize protective equipment.
Report any property condition deficiencies for Guestware.
Report unsafe conditions to management.
Report accidents, injuries, near-misses, property damage or loss to management.
Provide for a safe work environment by following all safety and security procedures and rules.
Maintain a neat, clean and well groomed appearance.
Perform any related duties as requested by supervisor/manager.
Assist other Housekeeping Personnel when needed.