House Person

Concord Sundial Management Inc • Whistler, BC

9d • CA$0 - CA$22 • Onsite

About The Position

House Person is responsible for attaining the highest quality of cleanliness for the Sundial Boutique Hotel and Carleton Lodge and for keeping all public areas clean at all times. The Houseperson will also work with the Guest Service Representatives to ensure all guests’ expectations are exceeded.

Requirements

• Hospitality or customer service experience an asset.
• Ability to work independently with minimal supervision.
• Ability to lift 30–50 lbs.
• Strong customer service skills.
• Ability to multitask efficiently.

Responsibilities

• Provides warm and courteous greeting to all guests and owners.
• Assists with luggage handling.
• Gives directions to guests.
• Addresses Concierge and Front Desk questions in absence of a Guest Service Representative.
• Handles requests made by guests using the meeting room and alerts Manager of any potential or current concerns immediately.
• Ensures luggage carts are picked up from guest room floors and returned to the lobby.
• Ensures continued guest satisfaction through proactive determination of guest needs and implementing new services.
• Advises Housekeeping Manager of guest complaints to ensure guest needs are met.
• Ensures the maximum maintenance efficiency of the hotel, in conjunction with the Housekeeping and Maintenance Manager.
• Ensures inventory is controlled and shrinkage including breakage is always minimized.
• Checks linen closets and carts for cleanliness and supplies.
• Maintains familiarity with cleaning equipment.
• When required assist with housekeeping and maintenance duties.
• Uses appropriate cleaning chemicals and required protective equipment.
• Follows safe work practices and reports hazards promptly to management.
• Takes corrective action to maintain safe and clean work areas.
• Maintains cleanliness of public areas, washrooms, and elevators across both properties.
• Cleans assigned areas including stairwells, parking, garbage, and locker rooms.
• Handles laundry duties including transport, sorting, and folding.
• Ensures high cleanliness standards in guest rooms, public, and staff areas.
• Reports maintenance issues and submits work orders as needed.
• Sets up and tears down meeting rooms and services functions when required.
• Cleans guest suites based on priority assignments.
• Follows housekeeping standards, procedures, and checklists.
• Uphold company core values, vision, and policies.
• Be punctual, professional, and respectful at all times.
• Support guests, owners, and team members.
• Complete daily duties, tasks, and checklists consistently.
• Maintain cleanliness standards across all areas.
• Communicate professionally in all interactions.
• Maintain confidentiality of guest and owner information.

Benefits

• Staff Parking: Convenient parking in Whistler Village.
• Bike & Ski/Snowboard Storage: Secure seasonal gear storage for staff.
• Extended Health Benefits: After 6 months of employment.
• Bonuses: Seasonal (Winter & Summer).
• Staff Accommodation: Provided for eligible full-time roles.
• Staff Activities: Regular social events to foster connection and celebrate our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed