House Person Pm

Viejas Casino & Resort•Alpine, CA

2d•Onsite

About The Position

The House Person provides support between linen room, guest room, and maintains corridors for cleanliness and appearance. Responsible for transporting clean/dirty linen and supplies, disposing of trash, deep cleaning carpets, windows, floors, corridors, upholstery, drapes, performing special projects as assigned, and responding to guest room requests.

Requirements

High school diploma or general education degree (GED) preferred.
Must be able to be certified in blood borne pathogens/bio-hazardous material clean up (training will be provided).
Three or more months of related experience and/or training.
Must be age 18 years of age or older.
Familiar with housekeeping, including sanitation, laundry operation, and guest service.
Knowledge of how to use and maintain cleaning equipment.
Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
Ability to effectively communicate with guests and team members verbally or in written form.
Ability to multitask and work well under stress.
Must be a self-starter, value teamwork, and able to adjust to change.
Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

Responsibilities

Accepts deliveries and works with Linen Supply Clerk to inventory all supplies and linen.
Distributes clean bath and bed linen from laundry to linen closets.
Delivers guest items including amenities and rollaway.
Picks up and returns to linen closets any previously used guest request items found in guest rooms.
Removes linens, towels, and trash from guest rooms.
Collects soiled linen from vacant/dirty guest rooms and transports to laundry room.
Deep cleans carpet, windows, floors, corridors, upholstery, and drapes.
Ensures windows and doorways are free of fingerprints and smudges.
Ensures that furniture and hard surfaces are clean and organized, and floors are free of debris.
Notifies supervisor of carpet stains that cannot be removed and equipment malfunctions.
Attends brief staff meeting for update on ongoing hotel activities and promotions.
Participates in company’s safety program and may instruct others in the proper and safe practices.
Responds to requests and resolves internal and external guests’ complaints in a timely manner or refers to the appropriate management team.
Ensures that a clean, safe, hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Performs other duties as assigned.
Does not provide supervision to other team members.