House Manager
About The Position
New Village Arts is seeking a warm, confident, and solutions-oriented House Manager to help lead front-of-house operations for performances and events at the Dea Hurston New Village Arts Center in Carlsbad Village. The House Manager plays a key role in creating a safe, welcoming, and organized experience for every patron who walks through our doors. This position serves as the front-of-house lead during performances, supports volunteer ushers, communicates with box office and production staff, and helps ensure that each event runs smoothly from pre-show through post-show.
Requirements
- Strong customer service and communication skills
- Calm under pressure and comfortable making real-time decisions
- Ability to lead with professionalism, warmth, and good judgment
- Works well in a live event or fast-paced hospitality environment
- Available to work evenings, weekends, and some holidays
Nice To Haves
- Prior theatre, events, hospitality, or front-of-house experience preferred
Responsibilities
- Oversee front-of-house operations during performances and events
- Support and guide volunteer ushers
- Welcome patrons and assist with seating, accessibility, and audience needs
- Help manage late seating and lobby flow
- Respond to patron concerns calmly and professionally
- Coordinate with box office, bartenders, and production staff
- Monitor house readiness, cleanliness, and safety
- Complete post-show reports and incident documentation as needed
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
