House Manager

Ronald McDonald House Southeastern MN & Western WI • Rochester, MN

1d • Onsite

About The Position

The House Manager works closely with the Family Services Director and Family Services Manager to ensure that Guest Families have a safe, comfortable, and supportive stay at the Ronald McDonald House. The House Manager will help assist with coverage of all House Manager shifts (Sunday – Saturday 7:30 a.m. to 10 p.m.. The House Manager may work with a number of RMH Staff members or work alone as the primary responsible staff member on-site.

Requirements

• High School Diploma

Responsibilities

• Creates an atmosphere of hospitality to ensure the well-being and comfort of guests, as well as a pleasing environment
• Register and fully orients guests to the House and checks guest families out of the House
• Provides ongoing information to guest families so they understand expectations of living in a shared community setting
• Inform, clarify, and enforce Ronald McDonald House policies and procedures
• Promotes an atmosphere of warmth and understanding. Demonstrates empathy and an ability to relate to families in crisis
• Meets guests easily, gains their confidence and relates to them in an open, compassionate, positive, and sincere manner
• Provides information to families about activities and services available in the area
• Maintains supportive relationships with guests
• Maintains flexibility and open mindedness in carrying out responsibilities of House operations – being mindful of the stresses families face including shared living, medical uncertainty, displacement from home and community, in addition to fear and grief
• Maintains confidentiality concerning family personal, financial, and medical situations, while being sensitive to their needs
• Visit guest floors on a regular basis to maintain a sense of House activity and family dynamics
• Fields phone calls and answers questions from families who are interested in staying at the House
• Registers any visitors that families may have at the House
• Relays facility issues to the Operations Director
• Encourages, supports, and supervises volunteer participation in a wide variety of House activities
• Promotes awareness of House, provides information to groups/individuals by conducting House tours and answering questions as needed
• Respond quickly to emergency and crisis situations according to the policies & procedures
• Promotes positive collegial relationships and provides support to co-workers as needed
• Performs other duties as needed
• Data entry
• Maintain accurate guest family database

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED