House Manager

California State University, Northridge•Northridge, CA

10h•$4,617 - $5,518•Onsite

About The Position

Under general supervision of the Director of Audience Services, the House Manager serves as the primary Front-of-House (FOH) lead for all Soraya-presented and rental events held at The Soraya and its venues (Plaza del Sol, Rehearsal Room, Gallery, etc.). The incumbent oversees FOH operations before, during, and after each performance, including preparing the venue for guests, greeting and seating patrons, assisting patrons requiring accommodations, and closing out venues following events. Completes post-event reports summarizing activities, issues, and resolutions. Acts as the primary on-site contact for campus event partners in the absence of the Director during events. Provides lead work direction to FOH hourly pooled staff of approximately 80 individuals, including Ushers, Powered Cart Operators, Lead Ushers, and Senior Lead Ushers, ensuring high levels of service, safety, and professionalism. Assists with recruitment, training, and scheduling, and oversees timekeeping processes for staff. Responsible for all FOH equipment and ensures FOH staff is properly equipped for all of their job responsibilities, including uniforms, radios, etc. Works with other YSNC staff, including Ticket Office, Production, Marketing, and Fundraising, to ensure FOH operations run smoothly for all performances, events, receptions, etc. Performs other duties as assigned.

Requirements

Equivalent to a bachelor's degree in a related field and two years of relevant experience.
Demonstrates strong customer service and conflict resolution skills, including de-escalation techniques.
Communicates effectively both verbally and in writing with diverse audiences.
Works efficiently in a fast-paced, high-pressure environment with competing priorities.
Builds and maintains collaborative working relationships with staff and stakeholders.
Applies knowledge of theater operations, safety protocols, and ADA compliance.
Demonstrates flexibility, sound judgment, and professionalism in all interactions.
Must be authorized to work for any employer in the United States.

Nice To Haves

Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Responsibilities

Oversees FOH operations before, during, and after each performance.
Prepares the venue for guests.
Greets and seats patrons.
Assists patrons requiring accommodations.
Closes out venues following events.
Completes post-event reports summarizing activities, issues, and resolutions.
Acts as the primary on-site contact for campus event partners in the absence of the Director during events.
Provides lead work direction to FOH hourly pooled staff of approximately 80 individuals.
Assists with recruitment, training, and scheduling for FOH staff.
Oversees timekeeping processes for FOH staff.
Responsible for all FOH equipment and ensures FOH staff is properly equipped.
Works with other YSNC staff to ensure FOH operations run smoothly.
Performs other duties as assigned.