House Manager & Volunteer Coordinator - New Haven, CT

CAPA•New Haven, CT

10d•Onsite

About The Position

The Shubert Theatre, a historic not-for-profit arts, education, and community institution in New Haven, CT, is seeking a House Manager & Volunteer Coordinator. This highly visible leadership role is responsible for delivering a world-class entertainment experience for patrons, employees, performers, and volunteers. The ideal candidate will possess exceptional hospitality, thoughtful advance planning, and confident decision-making skills to ensure front-of-house operations are safe, welcoming, and run smoothly. This is an opportunity for a people-centered leader passionate about the performing arts, who can build, train, and inspire a strong team while adapting to the changing needs of live events. The role involves ensuring a world-class entertainment experience, working with people, inspiring staff and volunteers, and excelling at both advance planning and quick adaptation during live events.

Requirements

Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent problem solving and planning skills with the ability to identify and address immediate and long-term issues.
Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word, etc.) with the ability to learn other technology systems that support CAPA's operations including building systems (security, HVAC, etc.).
Ability to train, direct, and evaluate the performance of staff members.
Ability to walk, stand and sit for extended periods.
Ability to climb stairs and ladders, bend and kneel, and lift up to 25 pounds.
Bachelor's degree in Theatre, Arts Administration or a related field, and/or equivalent work experience.
Experience working in public facing leadership roles.
Successful background check.
Presence on-site during nights and weekends is required.

Nice To Haves

Experience working with volunteers a plus.

Responsibilities

Prepares and communicates pre-performance informational meetings with staff and volunteers.
Manages Shubert's full volunteer base, including recruiting and onboarding a diverse volunteer community, coordinating volunteer retention, and scheduling volunteers to ensure proper coverage for all shows, events, and any other capacity volunteers are needed.
Serves as the point of contact for current and prospective volunteers.
Updates and maintains volunteer files.
Addresses volunteer/personnel issues in a timely fashion.
Directs and monitors lobby traffic to ensure maximum ease and comfort, both in entering and exiting facilities.
Ensures front-of-house volunteers and staff are providing exceptional customer service to patrons and show personnel.
Resolves patron issues as they arise, ranging from seating issues to safety concerns.
Reports, documents, and responds to any incidents that occur during events.
Oversees the safe evacuation of the venue when emergencies occur.
Prepares nightly performance reports.
Ensures building spaces are clear and properly locked up at the conclusion of events.
Schedules Floor Managers and other event staff, ensuring proper coverage for events.
Manages ongoing training of floor managers, event staff, and volunteers.
Coordinates with Head Carpenter to ensure that events run on time from doors opening to the conclusion of the event.