KH227 - Full-Time House Manager/Family Assistant - Westchester County, NY

British American Household Staffing•New York, NY

6d•Onsite

About The Position

A family based in Westchester County, NY, is seeking a house manager/family assistant for two principals and their two young adult children who reside with them part-time. This multifaceted role offers a unique opportunity to act as a trusted assistant to the family while contributing to household operations, culinary and event support, and housekeeping oversight. The ideal candidate is highly organized, service-minded, and adaptable, able to anticipate needs and confidently step into leadership responsibilities when required. This position involves regular interaction with the family and household team, occasional light cooking and chef support, event execution, and occasional travel to secondary homes, including in-flight service aboard the family’s private aircraft. A warm, down-to-earth personality and a collaborative spirit are essential in this hands-on, high-trust role.

Requirements

7+ years of recent employment as a full-time house manager or similar role based in the primary residence of a family, including managing a housekeeping team within the home.
Experience with aviation hospitality, yachting, and 5-star service environments is highly regarded.
Warm, hospitality-centric ethos
Well-versed in the proper care and maintenance of designer wardrobes, fine furnishings, furniture, artwork, and other high-value, irreplaceable items.
Willingness and ability to step in for chef and prepare simple, light meals and facilitate meal services as needed
Strong project management and event planning skills
Comfortable with household management software and capable of navigating smart home systems.
Punctual, highly discreet, excellent etiquette, and very trustworthy.
Team player with excellent organizational and communication skills.
Must have own transportation.
Confident driver with a clean driving license and strong situational awareness.

Responsibilities

Carry out multiple daily detailed inspections to proactively anticipate needs, address family priorities, and call out areas in need of repair or attention.
Daily coordination with principal’s executive assistant team and driver to ensure fluid operations of family activities and travel arrangements
Maintain pristine organization of the household.
Manage stock of household supplies
Care for indoor plants & floral arrangements.
Conduct family errands.
Drive family locally as needed when family driver is unavailable
Oversee departure and arrival during periods of travel, including assisting with packing and unpacking
Carry out key duties and priorities in the absence of colleagues on property.
Direct priorities of the housekeeping team.
Conduct regular inspections throughout the day to assess the cleanliness, organization, and aesthetic needs of the home.
Publish housekeeping schedules and re-adjust personnel time allocation (working hours) to ensure proper coverage tailored to the family’s needs.
In the absence of the chef or kitchen assistant: provide light cooking, meal prep support, and facilitate family meal service.
Daily collaboration with the chef on event planning, execution, and related project management.
Daily assessment of food and beverage stock options in family kitchens.
Daily partnering with the kitchen team to set tablescapes and prepare venues for family meals.
Serve as primary back-up to the primary cabin attendant onboard family’s private aircraft.
When traveling with principals on their private aircraft, provide all in-flight services.
As requested, accompany the family to their out-of-state homes (domestic travel only), coordinate with local staff, and care for the family's needs as directed.