House Man / Shuttle Driver

Lexima•Monroe, LA

29d•Onsite

About The Position

The Public Space Houseperson is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments and performing Room Attendant duties as necessary as well as driving the hotel shuttle within a fixed mile radius when and as needed. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Use proper two-way radio etiquette when communicating with other employees. Practice safe work habits to ensure safety to guests, fellow employees and self. Handle items for "Lost and Found" according to the hotel standards. At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office. Report maintenance issues to Housekeeping Supervisor/Manager. Be familiar with correct guestroom cleaning procedures to assist if needed. Deliver any clean linen to assigned sections, if necessary. Pick up Room Attendant's dirty linen or trash as needed. Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures. Vacuum guest corridors. Keep hallways, public areas and closets neat and organized. Maintain cleanliness and sanitation in public restrooms. Adhere to the schedule for project cleaning of public areas. Maintain the stairwells to hotel standards. Keep ash urns clean and filled with sand. Ensure overall guest satisfaction.

Requirements

Ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Ability to effectively listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Ability to maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Ability to maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Ability to comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Ability to maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Ability to effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Ability to cross-train in other hotel related areas.
Ability to maintain confidentiality of information.
Ability to show initiative, including anticipating guest or operational needs.
Ability to maintain a warm and friendly demeanor at all times.
Ability to be attentive, friendly, helpful and courteous to all guests, managers and fellow employees at all times.
Ability to use proper two-way radio etiquette when communicating with other employees.
Ability to practice safe work habits to ensure safety to guests, fellow employees and self.
Ability to handle items for "Lost and Found" according to the hotel standards.
Ability to turn in all keys and assignment sheets to the Housekeeping Office at the end of the shift.
Ability to report maintenance issues to Housekeeping Supervisor/Manager.
Familiarity with correct guestroom cleaning procedures.
Ability to deliver any clean linen to assigned sections, if necessary.
Ability to pick up Room Attendant's dirty linen or trash as needed.
Ability to collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
Ability to vacuum guest corridors.
Ability to keep hallways, public areas and closets neat and organized.
Ability to maintain cleanliness and sanitation in public restrooms.
Ability to adhere to the schedule for project cleaning of public areas.
Ability to maintain the stairwells to hotel standards.
Ability to keep ash urns clean and filled with sand.
Ability to ensure overall guest satisfaction.
Must be able to drive the hotel shuttle within a fixed mile radius.

Responsibilities

Maintaining high standards in all assigned lobby areas, public restrooms, and special cleaning assignments.
Performing Room Attendant duties as necessary.
Driving the hotel shuttle within a fixed mile radius when and as needed.
Effectively communicating verbally and in writing with all levels of employees and guests.
Listening to, understanding, and clarifying concerns raised by employees and guests.
Multitasking and prioritizing departmental functions to meet deadlines.
Approaching all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attending all hotel required meetings and trainings.
Maintaining regular attendance in compliance with Highgate Hotel Standards.
Maintaining high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximizing efforts towards productivity, identifying problem areas, and assisting in implementing solutions.
Handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Understanding and applying complex information, data, etc., from various sources to meet appropriate objectives.
Cross-training in other hotel related areas.
Maintaining confidentiality of information.
Showing initiative, including anticipating guest or operational needs.
Performing other duties as requested by management.
Maintaining a warm and friendly demeanor at all times.
Using proper two-way radio etiquette when communicating with other employees.
Practicing safe work habits to ensure safety to guests, fellow employees, and self.
Handling items for "Lost and Found" according to the hotel standards.
Turning in all keys and assignment sheets to the Housekeeping Office at the end of the shift.
Reporting maintenance issues to Housekeeping Supervisor/Manager.
Being familiar with correct guestroom cleaning procedures to assist if needed.
Delivering any clean linen to assigned sections, if necessary.
Picking up Room Attendant's dirty linen or trash as needed.
Collecting all trash from service landings and disposing of it in outside trash dumpsters before leaving, per hotel procedures.
Vacuuming guest corridors.
Keeping hallways, public areas, and closets neat and organized.
Maintaining cleanliness and sanitation in public restrooms.
Adhering to the schedule for project cleaning of public areas.
Maintaining stairwells to hotel standards.
Keeping ash urns clean and filled with sand.
Ensuring overall guest satisfaction.