House & Grounds Team Member - Dollywood's Splash Country - Seasonal (16+ Years Old)

The Dollywood Company•Pigeon Forge, TN

8h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a House and Grounds Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal House and Grounds Team Member will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The House & Grounds Team Member provides guest excellence by maintaining an appealing and clean environment. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 16 years old
Employees may be required to be 18 years of age to operate some equipment
Must be able to successfully complete a post-employment offer background check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to add, subtract, multiply and divide with accuracy
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to work in a small, confined area
Able to push/pull to complete all job functions
Able to bend/twist and turn to complete all job functions
Able to sit and/or stand for long/short periods
Able to meet the physical demands of the job
Able to tolerate various temperatures (0 to 140 degrees) while working outdoors
Able to prioritize tasks and complete assignments on time
Able to operate/drive a company vehicle with valid driver’s license (as applicable)
Able to be flexible to handle frequent changes in priorities
Able to lift up to 50lbs, with assistance
Able to tolerate detergents and chemicals (some required host to be 18 years of age or older)
Willing to work in any assigned area(s) and perform other functions as assigned

Nice To Haves

Work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment preferred

Responsibilities

Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in assigned areas, cleaning up spills as necessary both indoors and outdoors on the park, including on roadways, pedestrian walkways, landscaped and natural settings to include H&G storage areas
Clean host lounges and public restrooms
Maintain a high level of attention to detail in your assigned restroom(s)/area per your trained procedures as defined in your Training Plan
Restock and keep track of supplies such as toilet paper, paper towels, soap, cleaning materials, etc. in your assigned area(s)
Empty trash cans located in your assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and/or immediate attention
Keep clean all rolling carts and trash cans including lids and can liners as well as the inside and outside of trash cans
Initiate friendly interaction with the guests
Always maintain confidentiality
Take pride in the cleanliness of our park and identify cleanliness needs proactively and independently
Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
Answer calls for bodily fluid clean ups and/or other spills with the correct chemicals (including category 1)
Clean host lounges and public restrooms, including cleaning restroom prior to daily park operations
Able to correctly use aerosol chemicals (18+)