House Attendant

AccorHotel • Boston, MA

2h • $23 - $33 • Onsite

About The Position

The Housekeeping House Attendant is responsible for the distribution of sheets, collecting dirty linen and towels, ensuring that the floors are stocked up with amenities, cleaning supplies and linen and running items to butlers when needed. These tasks should be completed while being attentive, friendly, efficient, and courteous, providing all guests & colleagues.
Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Inform management of any guest issues as they arise to ensure a quick recovery.
Complete daily checklists.
Report to management any issues with rooms and or public areas.
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
Ensure guest privacy and security by correctly following Hotel procedures.
Attend pre-shift meetings for room attendants and housemen.
Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property.
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
Always be attentive, friendly, helpful and courteous to all guests, managers and other employees.
Review Housekeeping daily information sheets.
Ensure overall guest satisfaction.
Other duties as assigned.

Requirements

• Previous Housekeeping House Attendant experience is an asset.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Regular activities include standing, walking, stair climbing, stooping, kneeling, crouching, bending, crawling, reaching.
• Must be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain a warm, positive, and friendly demeanor always.
• Maintain a great work ethic through hard work and dedication.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Attend required meetings and training indicated per management.
• Maintain high standards of personal appearance and grooming.
• Cooperate with all departments by being a great team player.
• Must be able to maintain confidentiality of information.

Responsibilities

• Distribute sheets, collect dirty linen and towels.
• Ensure floors are stocked with amenities, cleaning supplies, and linen.
• Run items to butlers when needed.
• Inform management of any guest issues.
• Complete daily checklists.
• Report issues with rooms and/or public areas to management.
• Clean public areas, guest rooms, and back-of-house areas to Hotel standards.
• Ensure guest privacy and security.
• Attend pre-shift meetings.
• Operate communication devices and radios efficiently and professionally.
• Monitor and act on special requests (VIPs, special needs rooms, connecting rooms, etc.).
• Review Housekeeping daily information sheets.
• Ensure overall guest satisfaction.
• Collect clean and soiled sheets and towels from floors.
• Stock floors with amenities and linen.
• Run items requested by the guest or attendant to rooms or butlers.
• Deliver guest's laundry to their room or butler.
• Perform other duties as requested by management.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed