House Attendant

Kimpton Hotels & Restaurants•Portland, OR

11h

About The Position

Maintain the cleanliness and appearance of the hotel while providing excellent guest service. The House Attendant acts as an advocate for the hotel, creates personal guest experiences, and builds relationships that encourage guests to return. The role includes keeping public areas clean, preparing meeting rooms and hotel functions, performing deep cleaning, delivering requested housekeeping items, responding to guest requests, and handling lost property. The position may also involve responsibilities outside those listed.

Requirements

At least 1 year of experience in customer service or a similar position.
Passion for customer service.
Good verbal communication skills.
Basic writing skills.
Flexible schedule and ability to work evenings, weekends, and holidays when needed.

Nice To Haves

High school diploma preferred.
Previous housekeeping experience is a plus.

Responsibilities

Keep the lobby, hallways, public areas, sidewalk, brass awning poles, signage, entrance, and alley clean.
Clean and set up meeting rooms according to function sheets.
Deep clean assigned areas, including shampooing rooms and public spaces.
Set up and maintain complimentary hotel lobby functions, including morning coffee service and nightly concierge events.
Deliver requested housekeeping items, such as hair dryers, ironing boards, and irons, to guest rooms.
Obtain assignments, keys, pager, and special guest requests from the supervisor at the beginning of each shift.
Check and replenish supplies and cleaning tools.
Respond promptly and courteously to guest requests.
Return lost items to the Housekeeping Department with proper documentation.
Take on responsibilities outside the listed duties as needed.