House Attendant

Balboa Bay Resort & Club•Newport Beach, CA

10d•$21 - $21•Onsite

About The Position

Cleans all public areas including entrances, doorways, sidewalks, restrooms, restaurants, meeting areas and lobbies. Reports damage, mechanical deficiencies, suspicious activities, or theft.

Requirements

Requires ability to serve needs of guests through verbal interactions.
Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
Must demonstrate positive attitude and professional demeanor.
Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures.

Nice To Haves

Prior housekeeping experience in a hotel environment preferred.

Responsibilities

Sweeps, mops, and vacuums floors in assigned areas according to department procedures.
Dusts all furniture, pictures, and shelves.
Polishes wood, marble, and other materials in public view.
Cleans glass windows, doors, and partitions.
Empties trash receptacles and replaces trash bags.
Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents.
Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
Resolves guest complaints within scope of authority, otherwise refers the matter to management.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior
Must wear non-slip, oil-resistant shoes.
Follows all safety policies and procedures.
Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
May assist with other housekeeping duties as needed.
Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.
Completes required training as scheduled.
Must maintain a clean and appearance and professional demeanor.