House Attendant

HRI Hospitality•Santa Clara, CA

3d•$18 - $26•Onsite

About The Position

The House Attendant is responsible for maintaining the cleanliness standards of the hotel in all public areas, guest floors, and guest rooms. This role involves deep cleaning assigned areas, maintaining the appearance of surrounding hotel areas, and delivering housekeeping items to guest rooms. The House Attendant is expected to interact positively with guests, respond promptly to requests, and follow all safety and operational procedures. This position is part of the Housekeeping Department and reports to the Executive Housekeeper or Housekeeping Supervisor.

Requirements

Experience in housekeeping or customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand preferred.
Must have a flexible schedule and be available to work weekends, holidays and overnight shifts.
Must have exceptional customer service skills.
Must be authorized to work in the US.

Responsibilities

Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
Deep cleaning assigned areas of the hotel.
Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, and stairs.
Deliver housekeeping items to guest rooms upon request from the Front Desk or Supervisor.
Greet each guest that you encounter in the hallways, lobby or public areas with “Good Morning” or “Good Afternoon” or “Good Evening”.
Quickly respond to guest requests in a timely and friendly manner.
Follow procedures for entering and leaving guest rooms.
Follow all instructions when filling spray bottles with cleaning chemicals, never mix chemicals.
Turn in keys and radio to the Housekeeping Department when shift ends.
Work in a safe manner to prevent injury to yourself, other staff members or our valued guests.
Maintain organization and cleanliness of Room Attendants closets, guest areas and Hotel facilities.
Report to work on time and in uniform, maintains personal hygiene.
Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.
Communicate to Supervisor when recovering any and all lost and found items.
Watch for safety hazards and report them immediately to your Department Supervisor.
Follow up with guest requests/complaints.