HOUSE ATTENDANT PM SHIFT - Full Time

SCP HOSPITALITY MANAGER LLC•Gleneden Beach, OR

23h•Onsite

About The Position

The House Attendant’s primary responsibility is to support the housekeeping department by assisting with various tasks, ensuring the smooth operation of daily activities, and contributing to the overall cleanliness and organization of the hotel. The House Attendant shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.

Nice To Haves

Previous Housekeeping experience preferred, but not required.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Deliver clean linen bundles to every room on that day’s list.
Pick up and remove soiled linen bundles in a timely manner.
Take soiled bundles to the laundry team throughout the day.
Pick up any dining ware left in the stations from Guest Room Attendants cleaning rooms.
Strip rooms when needed.
Pick up and remove trash around the entire property.
Keep housekeeping stations stocked with products and organized with linens and cleaning supplies.
Assist housekeeping staff with laundry removal and unit cleaning.
Organize, maintain, and take inventory of linens, cleaning supplies/equipment, and amenities.
Assist with special cleaning projects and deep cleaning tasks.
Report any maintenance issues or room discrepancies to the appropriate department.
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damage.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Other duties as assigned.