Housekeeping - PM Shift House Attendant

The Broadmoor•Colorado Springs, CO

10d•Onsite

About The Position

As a Housekeeping House Attendant, you will be responsible for maintaining the pristine cleanliness, elegance, and order of all public spaces, guest hallways, and back-of-house areas, with a focus on guest room deliveries to our Five-star standards. Learn more about The Broadmoor here.

Requirements

Minimum of a high school diploma or General Education Degree (GED) equivalent.
A valid driver’s license is required, as this role may involve transporting equipment across the Resort.
All employees operating Broadmoor vehicles must be at least 18 years of age.
Strict adherence to luxury brand standards and safety protocols.
A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
Ability to lift, pull, or push up to 100 lbs. with assistance and proper safety practices.
Flexible schedule, including weekends and holidays, as required by the calendar of events.

Nice To Haves

Previous experience in hospitality or housekeeping is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
Exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Responsibilities

Cleans and maintains guest hallways, corridors, elevators, stairways, and assigned service areas.
Stocks, organizes, and replenishes bathrobes, glassware, supplies, and amenities; drains and fills ice bins; and removes dirty dishes from floor linen closets.
Collects dirty trash bags, recyclables, and empty glass container bins in all assigned areas, transporting them to designated disposal areas.
Moves and arranges furniture, assists with floor care, and supports deep-clean projects.
Identifies and reports maintenance orders, broken fixtures, burned-out lights, or safety hazards immediately and inputs work orders via HotSos.
Assists in the delivery of all guests’ requests as they pertain to housekeeping.
Greets guests warmly with professional, discreet, and courteous communication.
Sweeps, scrubs, and mops floors and guest room patios.
Cleans rugs, carpets, upholstered furniture, and draperies.
Delivers refrigerators, other furniture, baby cribs, and rollaway beds to guestrooms.
Is trained on how to make a rollaway or guest room bed.
Drives hotel vehicles to various locations as deemed necessary.
Ensures complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
Maintains a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Executes additional duties and responsibilities as required.
Performs other duties as assigned.