House Attendant (AM & PM Shifts)

Pyramid Global Hospitality•Captiva, FL

3d•Onsite

About The Position

Pyramid Global Hospitality is seeking a House Attendant for its South Seas property, a premier resort destination located on Captiva Island, Florida. This role is responsible for cleaning and maintaining the appearance of public areas within the resort. The House Attendant will also deliver service items to guest rooms as requested and ensure a high level of customer service. The position is based at a 330-acre resort and wildlife nature preserve, offering a unique island setting and a people-first culture that values teamwork, growth, and a passion for hospitality.

Requirements

High school diploma or equivalent
Background with working at a hotel/resort or related is preferred
Must have a valid driver’s license
Motor vehicle background check will be completed
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Works well in stressful, high-pressure situations – fast paced environment.
Must maintain composure and objectivity under pressure.
Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
Being able to work as a team is critical and available to work independently is essential as well.
Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time.
Must be able to lift up to 40 pounds.
Must be able to work in a fast-paced environment.
Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

Responsibilities

Comply at all times with South Seas standards and regulations to encourage safe and efficient resort operations.
Ensure each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed.
Assist with cleaning public areas not limited to hallways, lobby, and other workspaces.
Complete daily assignment checklists and submit them to supervisor.
Handle items for lost and found according to resort standards.
Retrieve clean linens from housekeeping storage facilities and distribute them to each floor.
Ensure the highest level of customer service by anticipating and responding quickly to guests' requests.
Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens.
At the end of the shift, turn in all the keys and assignment sheets to the Housekeeping Office.
Practice safe work habits to ensure safety to guests, fellow associates, and self.
Perform other tasks/jobs as assigned by the supervisor or manager.